@import "https://fonts.googleapis.com/css2?family=Lalezar&display=swap";@font-face{font-family:Vazirmatn;src:url(/fonts/Vazirmatn-Light.woff2)format("woff2");font-weight:300;font-style:normal;font-display:swap}@font-face{font-family:Vazirmatn;src:url(/fonts/Vazirmatn-Regular.woff2)format("woff2");font-weight:400;font-style:normal;font-display:swap}@font-face{font-family:Vazirmatn;src:url(/fonts/Vazirmatn-Medium.woff2)format("woff2");font-weight:500;font-style:normal;font-display:swap}@font-face{font-family:Vazirmatn;src:url(/fonts/Vazirmatn-Bold.woff2)format("woff2");font-weight:700;font-style:normal;font-display:swap}@font-face{font-family:Inter;src:url(/fonts/Inter-Regular.ttf)format("truetype");font-weight:400;font-style:normal;font-display:swap}@font-face{font-family:Inter;src:url(/fonts/Inter-Medium.ttf)format("truetype");font-weight:500;font-style:normal;font-display:swap}@font-face{font-family:Inter;src:url(/fonts/Inter-SemiBold.ttf)format("truetype");font-weight:600;font-style:normal;font-display:swap}@font-face{font-family:Inter;src:url(/fonts/Inter-Bold.ttf)format("truetype");font-weight:700;font-style:normal;font-display:swap}@font-face{font-family:Outfit;src:url(/fonts/Outfit-Regular.ttf)format("truetype");font-weight:400;font-style:normal;font-display:swap}@font-face{font-family:Outfit;src:url(/fonts/Outfit-Medium.ttf)format("truetype");font-weight:500;font-style:normal;font-display:swap}@font-face{font-family:Outfit;src:url(/fonts/Outfit-SemiBold.ttf)format("truetype");font-weight:600;font-style:normal;font-display:swap}@font-face{font-family:Outfit;src:url(/fonts/Outfit-Bold.ttf)format("truetype");font-weight:700;font-style:normal;font-display:swap}@font-face{font-family:Outfit;src:url(/fonts/Outfit-ExtraBold.ttf)format("truetype");font-weight:800;font-style:normal;font-display:swap}:root{--bg-primary:#060a14;--bg-secondary:#0c1222;--bg-tertiary:#111827;--bg-surface:#11182799;--bg-surface-hover:#182238b3;--bg-glass:#0f172aa6;--bg-glass-hover:#141e34bf;--border-subtle:#94a3b814;--border-default:#94a3b81f;--border-strong:#94a3b833;--border-accent:#6366f166;--text-primary:#f1f5f9;--text-secondary:#94a3b8;--text-tertiary:#64748b;--text-muted:#475569;--text-inverse:#0f172a;--accent-blue:#6366f1;--accent-blue-light:#818cf8;--accent-purple:#a855f7;--accent-cyan:#22d3ee;--accent-green:#34d399;--accent-amber:#fbbf24;--accent-rose:#fb7185;--accent-orange:#f97316;--success:#22c55e;--warning:#f59e0b;--danger:#ef4444;--info:#3b82f6;--gradient-primary:linear-gradient(135deg, 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monospace;--text-xs:.75rem;--text-sm:.8125rem;--text-base:.9375rem;--text-lg:1.125rem;--text-xl:1.25rem;--text-2xl:1.5rem;--text-3xl:2rem;--text-4xl:2.5rem;--space-1:.25rem;--space-2:.5rem;--space-3:.75rem;--space-4:1rem;--space-5:1.25rem;--space-6:1.5rem;--space-8:2rem;--space-10:2.5rem;--space-12:3rem;--space-16:4rem;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--radius-xl:20px;--radius-full:9999px;--sidebar-width:260px;--sidebar-collapsed:72px;--topbar-height:64px;--transition-fast:.15s cubic-bezier(.4, 0, .2, 1);--transition-base:.25s cubic-bezier(.4, 0, .2, 1);--transition-slow:.4s cubic-bezier(.4, 0, .2, 1);--transition-spring:.5s cubic-bezier(.34, 1.56, .64, 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.data-table{border:1px solid var(--border-default);background:#fff}[data-theme=light] .data-table th{background:var(--bg-secondary);color:var(--text-secondary);border-bottom-color:var(--border-default)}[data-theme=light] .data-table td{border-bottom-color:var(--border-subtle)}[data-theme=light] .data-table tr:hover{background:#6366f108}[data-theme=light] .stat-card{border:1px solid var(--border-default);background:#ffffffe6}[data-theme=light] .action-card{border-color:var(--border-default);background:#fffc}[data-theme=light] .action-card:hover{border-color:var(--border-strong);background:#fff}[data-theme=light] .detail-card{border-color:var(--border-default);background:#ffffffd9}[data-theme=light] .detail-card__title{border-bottom-color:var(--border-default)}[data-theme=light] .config-section{border-color:var(--border-default);background:#ffffffd9}[data-theme=light] .config-section__header{border-bottom-color:var(--border-default)}[data-theme=light] 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gradientShift{0%{background-position:0%}50%{background-position:100%}to{background-position:0%}}@keyframes countUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes borderGlow{0%,to{border-color:#6366f14d}50%{border-color:#a855f780}}.glass-panel{background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg)}.glass-panel:hover{background:var(--bg-glass-hover);border-color:var(--border-default)}.gradient-text{background:var(--gradient-primary);-webkit-text-fill-color:transparent;background-size:200% 200%;-webkit-background-clip:text;background-clip:text;animation:4s infinite gradientShift}.skeleton{background:linear-gradient(90deg, var(--bg-tertiary) 25%, var(--bg-surface-hover) 50%, var(--bg-tertiary) 75%);border-radius:var(--radius-sm);background-size:400% 100%;animation:1.5s ease-in-out infinite 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var(--space-3)}.btn-ghost:hover{background:var(--bg-surface);color:var(--text-primary)}.page-container{animation:.5s fadeInUp}.page-header{margin-bottom:var(--space-8)}.page-title{font-size:var(--text-3xl);margin-bottom:var(--space-2);font-weight:700}.page-subtitle{color:var(--text-secondary);font-size:var(--text-base)}.toast{top:calc(var(--topbar-height) + var(--space-4));left:calc(var(--sidebar-width) + var(--space-6));padding:var(--space-3) var(--space-5);border-radius:var(--radius-md);font-size:var(--text-sm);z-index:1000;box-shadow:var(--shadow-xl);word-break:break-word;max-width:420px;font-weight:500;animation:.3s fadeInDown,.3s fadeIn;position:fixed}.toast-success{color:var(--accent-green);background:#10b98126;border:1px solid #10b9814d}.toast-error{color:var(--accent-rose);background:#ef444426;border:1px solid #ef44444d}.toast-info{color:var(--accent-blue-light);background:#6366f126;border:1px solid #6366f14d}@media (width<=768px){.toast{left:var(--space-4);right:var(--space-4);top:calc(var(--topbar-height) + var(--space-3));width:auto;max-width:none}}[dir=rtl] .toast{left:auto;right:calc(var(--sidebar-width) + var(--space-6))}@media (width<=768px){[dir=rtl] .toast{left:var(--space-4);right:var(--space-4)}}.app-layout{min-height:100vh;display:flex}.app-layout__main{margin-left:var(--sidebar-width);margin-top:var(--topbar-height);padding:var(--space-8);width:calc(100% - var(--sidebar-width));flex:1}[dir=rtl]{--font-body:"Vazirmatn", -apple-system, BlinkMacSystemFont, sans-serif;--font-heading:"Vazirmatn", -apple-system, BlinkMacSystemFont, sans-serif}[dir=rtl] body{font-family:var(--font-body)}[dir=rtl] h1,[dir=rtl] h2,[dir=rtl] h3,[dir=rtl] h4,[dir=rtl] h5,[dir=rtl] h6{font-family:var(--font-heading)}[dir=rtl] .app-layout__main{margin-left:0;margin-right:var(--sidebar-width)}[dir=rtl] .sidebar{border-right:none;border-left:1px solid 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svg{flex-shrink:0}[dir=rtl] .action-card__arrow{transform:scaleX(-1)}[dir=rtl] .action-card:hover .action-card__arrow{transform:scaleX(-1)translate(-4px)}[dir=rtl] .btn-ghost svg,[dir=rtl] .topbar__crumb-sep{transform:scaleX(-1)}.sidebar{width:var(--sidebar-width);background:var(--bg-glass);-webkit-backdrop-filter:blur(20px);border-right:1px solid var(--border-subtle);z-index:50;flex-direction:column;animation:.4s slideInLeft;display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar__header{padding:var(--space-4) var(--space-2);border-bottom:1px solid var(--border-subtle);justify-content:center;align-items:center;display:flex}.sidebar__logo{justify-content:center;align-items:center;width:100%;display:flex}.sidebar__logo-icon{border-radius:var(--radius-lg);background:var(--gradient-primary);color:#fff;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;display:flex}.sidebar__logo-image{width:100%;max-width:calc(var(--sidebar-width) - var(--space-4));object-fit:contain;flex-shrink:0;height:auto;max-height:96px}.sidebar__nav{padding:var(--space-3) var(--space-3);flex:1;overflow-y:auto}.sidebar__section-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.08em;padding:var(--space-1) var(--space-3);margin-bottom:var(--space-1);font-size:10px;font-weight:600}.sidebar__link{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);color:var(--text-secondary);font-size:var(--text-sm);transition:all var(--transition-fast);margin-bottom:1px;font-weight:500;text-decoration:none;display:flex;position:relative}.sidebar__link:hover{background:var(--bg-surface);color:var(--text-primary)}.sidebar__link--active{color:var(--accent-blue-light);background:#6366f11a}.sidebar__link--active:hover{background:#6366f126}.sidebar__link-icon{opacity:.8;flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;display:flex}.sidebar__link--active 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var(--border-subtle);display:flex}.tenant-header__identity{flex:1}.tenant-header__name{color:var(--text-primary);margin-bottom:var(--space-2);font-size:1.8rem;font-weight:700;line-height:1.2;font-family:var(--font-heading)}.tenant-header__meta{align-items:center;gap:var(--space-3);font-size:var(--text-sm);color:var(--text-secondary);display:flex}.tenant-header__id{font-family:var(--font-mono);font-weight:500}.tenant-header__separator{color:var(--border-default)}.tenant-header__since{color:var(--text-tertiary)}.tenant-header__actions{gap:var(--space-2);flex-shrink:0;display:flex}.tenant-header__secondary{justify-content:space-between;align-items:center;gap:var(--space-4);display:flex}.tenant-stats{gap:var(--space-5);flex-wrap:wrap;flex:1;display:flex}.tenant-stat{flex-direction:column;gap:2px;display:flex}.tenant-stat__label{color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.05em;font-size:.7rem;font-weight:600}.tenant-stat__value{color:var(--text-primary);font-size:1.1rem;font-weight:600;font-family:var(--font-heading)}.tenant-health-badge{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-4);border-radius:var(--radius-full);font-size:var(--text-sm);transition:all var(--transition-fast);border:1px solid;flex-shrink:0;font-weight:600;display:inline-flex}.tenant-health-badge--healthy{color:var(--success);background:linear-gradient(135deg,#22c55e26,#22c55e0d);border-color:#22c55e4d}.tenant-health-badge--warning{color:var(--warning);background:linear-gradient(135deg,#f59e0b26,#f59e0b0d);border-color:#f59e0b4d}.tenant-health-badge--critical{color:var(--danger);background:linear-gradient(135deg,#ef444426,#ef44440d);border-color:#ef44444d}.tenant-health-badge__dot{background:currentColor;border-radius:50%;width:8px;height:8px;animation:2s infinite pulse}.tenant-grid{gap:var(--space-4);grid-template-columns:repeat(3,1fr);display:grid}.tenant-section{background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border:1px solid 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8px;font-size:.7rem;font-weight:600}.tenant-ticket-status--open{color:var(--success);background:#22c55e1a}.tenant-ticket-status--escalated{color:var(--danger);background:#ef44441a}.tenant-ticket-status--in_progress{color:#3b82f6;background:#3b82f61a}.tenant-ticket-status--on_hold{color:var(--warning);background:#f59e0b1a}.tenant-ticket-subject{color:var(--text-primary);text-overflow:ellipsis;white-space:nowrap;font-weight:500;overflow:hidden}.tenant-ticket-meta{gap:var(--space-3);color:var(--text-tertiary);flex-shrink:0;font-size:.75rem;display:flex}.tenant-kb-list{gap:var(--space-2);flex-direction:column;display:flex}.tenant-kb-item{padding:var(--space-3);background:var(--bg-surface);border-radius:var(--radius-md);justify-content:space-between;align-items:center;display:flex}.tenant-kb-title{color:var(--text-primary);text-overflow:ellipsis;white-space:nowrap;flex:1;font-weight:500;overflow:hidden}.tenant-kb-status{border-radius:var(--radius-sm);background:var(--bg-subtle);color:var(--text-tertiary);text-transform:uppercase;padding:2px 8px;font-size:.7rem;font-weight:600}.tenant-leads-summary{padding:var(--space-4);border-radius:var(--radius-md);background:linear-gradient(135deg,#3b82f61a,#8b5cf61a);border:1px solid #3b82f633;justify-content:space-between;align-items:center;display:flex}.tenant-leads-label{font-size:var(--text-sm);color:var(--text-secondary)}.tenant-leads-value{font-size:var(--text-lg);color:#3b82f6;font-weight:600}.tenant-empty{padding:var(--space-6);text-align:center;color:var(--text-tertiary);font-size:var(--text-sm)}.tenant-more{padding:var(--space-3);text-align:center;color:var(--text-tertiary);font-size:.8rem}@media (width<=1200px){.tenant-grid{grid-template-columns:repeat(2,1fr)}.tenant-section--wide{grid-column:span 2}}@media (width<=768px){.tenant-header{padding:var(--space-4)}.tenant-header__primary{flex-direction:column}.tenant-header__actions{flex-wrap:wrap;width:100%}.tenant-header__actions 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var(--border-subtle);border-radius:var(--radius-md)}.kb-group-modal__child-title{font-weight:600;font-size:var(--text-sm);color:var(--text-primary);margin-bottom:2px}.kb-group-modal__child-type{font-size:var(--text-xs);color:var(--text-tertiary);margin-bottom:var(--space-2)}.kb-group-modal__child-content{font-size:var(--text-sm);color:var(--text-secondary);line-height:1.5}.kb-group-modal__notice{align-items:center;gap:var(--space-2);padding:var(--space-3);border-radius:var(--radius-md);font-size:var(--text-sm);color:var(--text-secondary);background:#f59e0b0f;border:1px solid #f59e0b26;display:flex}.kb-group-modal__notice svg{color:#f59e0b;flex-shrink:0}.kb-toolbar{background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:var(--space-3) var(--space-4);align-items:center}.kb-toolbar__top{gap:var(--space-3);align-items:center;display:flex}.kb-search{max-width:none}.kb-filter-select{background:var(--bg-elevated);min-width:130px}@media (width<=768px){.kb-toolbar{grid-template-columns:1fr;align-items:stretch}.kb-toolbar__top,.kb-filters{justify-content:flex-start;width:100%}}[dir=rtl] .kb-group-modal__children{padding-right:0;padding-left:var(--space-2)}.ticket-stats-bar{gap:var(--space-3);margin-bottom:var(--space-4);flex-wrap:wrap;display:flex}.ticket-stat-item{padding:var(--space-3) var(--space-4);background:var(--bg-glass);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);flex-direction:column;flex:1;min-width:90px;display:flex}.ticket-stat-item__value{font-family:var(--font-heading);font-size:var(--text-xl);color:var(--text-primary);font-weight:700}.ticket-stat-item__label{font-size:var(--text-xs);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.03em;font-weight:600}.ticket-filters{gap:var(--space-3);margin-bottom:var(--space-4);background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:var(--space-3) var(--space-4);flex-wrap:wrap;align-items:center;display:flex}.ticket-search{flex:260px;min-width:200px;max-width:320px;position:relative}.ticket-filter-select{flex:0 170px}.ticket-search__icon{color:var(--text-tertiary);pointer-events:none;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.ticket-search__input{border-radius:var(--radius-md);border:1px solid var(--border-default);background:var(--bg-elevated);width:100%;color:var(--text-primary);font-size:var(--text-sm);padding:9px 12px 9px 38px;transition:border-color .2s}.ticket-search__input:focus{border-color:var(--accent-blue-light);outline:none}.ticket-filter-select{border-radius:var(--radius-md);border:1px solid var(--border-default);background:var(--bg-elevated);color:var(--text-primary);font-size:var(--text-sm);cursor:pointer;min-width:130px;padding:9px 12px}.ticket-unread-toggle{align-items:center;gap:var(--space-2);border-radius:var(--radius-md);border:1px solid var(--border-default);background:var(--bg-elevated);color:var(--text-secondary);font-size:var(--text-sm);cursor:pointer;transition:all var(--transition-fast);padding:9px 14px;font-weight:500;display:inline-flex}.ticket-unread-toggle:hover{border-color:var(--accent-blue);color:var(--text-primary)}.ticket-unread-toggle--active{border-color:var(--accent-blue);color:var(--accent-blue-light);background:#6366f11a}.ticket-bulk-bar{justify-content:space-between;align-items:center;gap:var(--space-3);padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);margin-bottom:var(--space-4);background:linear-gradient(135deg,#6366f114,#8b5cf614);border:1px solid #6366f133;flex-wrap:wrap;display:flex}.ticket-bulk-bar__count{font-size:var(--text-sm);color:var(--text-primary);font-weight:600}.ticket-bulk-bar__actions{gap:var(--space-2);flex-wrap:wrap;display:flex}.ticket-table-wrapper{background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);overflow:hidden}.ticket-table{border-collapse:collapse;width:100%;font-size:var(--text-sm)}.ticket-table thead{background:var(--bg-surface);border-bottom:1px solid var(--border-subtle)}.ticket-table th{text-align:left;font-size:var(--text-xs);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.03em;white-space:nowrap;padding:10px 12px;font-weight:600}.ticket-table th.ticket-table__sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.ticket-table th.ticket-table__sortable:hover{color:var(--text-secondary)}.ticket-table td{border-bottom:1px solid var(--border-subtle);vertical-align:middle;white-space:nowrap;padding:10px 12px}.ticket-table tbody tr{cursor:pointer;transition:background .15s}.ticket-table tbody tr:hover{background:var(--bg-surface)}.ticket-table tbody tr:last-child td{border-bottom:none}.ticket-table__check{text-align:center;width:40px}.ticket-table__check input[type=checkbox]{cursor:pointer;width:16px;height:16px;accent-color:var(--accent-blue)}.ticket-row--unread{border-left:3px solid var(--accent-blue)}.ticket-row--unread .ticket-user-name,.ticket-row--unread .ticket-id{font-weight:700}.ticket-row--selected{background:#6366f10f!important}.ticket-platform-badge{border-radius:12px;align-items:center;gap:4px;padding:2px 8px;font-size:.75rem;font-weight:600;display:inline-flex}.ticket-id{font-family:var(--font-heading);font-weight:600;font-size:var(--text-sm);align-items:center;gap:6px;display:inline-flex}.ticket-unread-dot{background:var(--accent-blue);border-radius:50%;width:8px;height:8px;display:inline-block}.ticket-priority-dot{border-radius:50%;width:10px;height:10px;display:inline-block}.ticket-priority{border-radius:var(--radius-full);text-transform:uppercase;padding:2px 8px;font-size:.7rem;font-weight:600}.ticket-sla{font-size:var(--text-xs);border-radius:var(--radius-full);color:var(--success);background:#22c55e1a;padding:2px 8px;font-weight:600}.ticket-sla--warning{color:var(--warning);background:#f59e0b1a}.ticket-sla--critical{color:var(--danger);background:#ef44441a}.ticket-bot-cell{align-items:center;gap:6px;display:inline-flex}.ticket-bot-purpose-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.ticket-bot-name{font-size:var(--text-sm);color:var(--text-secondary)}.ticket-user-name{color:var(--text-primary);font-weight:500}.ticket-last-activity{font-size:var(--text-xs);color:var(--text-tertiary);white-space:nowrap}.ticket-list-mobile{display:none}.ticket-card-grid{gap:var(--space-4);grid-template-columns:1fr;display:grid}.ticket-card{background:var(--bg-glass);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:var(--space-4) var(--space-5);cursor:pointer;transition:all var(--transition-fast)}.ticket-card:hover{background:var(--bg-glass-hover);border-color:var(--border-default)}.ticket-card--unread{border-left:3px solid var(--accent-blue)}.ticket-card__header{margin-bottom:var(--space-2);justify-content:space-between;align-items:center;display:flex}.ticket-card__id{font-family:var(--font-heading);font-weight:600;font-size:var(--text-sm);align-items:center;gap:6px;display:inline-flex}.ticket-card__user{color:var(--text-primary);font-weight:500;font-size:var(--text-base);margin-bottom:var(--space-2)}.ticket-card__meta{gap:var(--space-2);margin-bottom:var(--space-2);flex-wrap:wrap;align-items:center;display:flex}.ticket-card__bot{font-size:var(--text-xs);color:var(--text-tertiary);background:var(--bg-surface);border-radius:var(--radius-sm);align-items:center;gap:4px;padding:2px 8px;display:inline-flex}.ticket-card__footer{border-top:1px solid var(--border-subtle);padding-top:var(--space-2);margin-top:var(--space-1);justify-content:space-between;align-items:center;display:flex}.ticket-card__activity{font-size:var(--text-xs);color:var(--text-muted)}@media (width<=768px){.ticket-list-desktop{display:none}.ticket-list-mobile{display:block}.ticket-stats-bar{gap:var(--space-3);grid-template-columns:repeat(3,1fr);display:grid}.ticket-stat-item{min-width:auto;padding:var(--space-3)}.ticket-filters{flex-direction:column;align-items:stretch}.ticket-search{max-width:none}.ticket-filter-select,.ticket-unread-toggle{width:100%}.ticket-bulk-bar{flex-direction:column;align-items:flex-start}}@media (width<=480px){.ticket-stats-bar{grid-template-columns:repeat(2,1fr)}}[dir=rtl] .ticket-search__icon{left:auto;right:12px}[dir=rtl] .ticket-search__input{padding-left:12px;padding-right:38px}[dir=rtl] .ticket-table th,[dir=rtl] .ticket-table td{text-align:right}[dir=rtl] .ticket-row--unread,[dir=rtl] .ticket-card--unread{border-left:none;border-right:3px solid var(--accent-blue)}.ticket-bulk-bar__left{align-items:center;gap:var(--space-3);display:flex}.ticket-bulk-bar__divider{background:var(--border-subtle);width:1px;height:20px;margin:0 2px}.ticket-bulk-bar__assign{opacity:.5;cursor:not-allowed}.ticket-bulk-bar__agent-select{border-radius:var(--radius-md);border:1px solid var(--border-subtle);background:var(--bg-surface);color:var(--text-primary);font-size:var(--text-sm);cursor:pointer;padding:6px 10px}.ticket-table tbody tr{height:48px}.ticket-table td{vertical-align:middle;padding:8px 12px}.ticket-table__tags{flex-wrap:wrap;gap:4px;max-width:120px;display:flex}.ticket-table__tag{background:var(--bg-glass);border:1px solid var(--border-subtle);color:var(--text-secondary);white-space:nowrap;border-radius:10px;padding:1px 6px;font-size:.7rem}.ticket-table__tag-more{color:var(--text-tertiary);font-size:.7rem}.ticket-card__tags{margin-top:var(--space-2);flex-wrap:wrap;gap:4px;display:flex}.ticket-card__tag{background:var(--bg-glass);border:1px solid var(--border-subtle);color:var(--text-secondary);border-radius:10px;padding:2px 8px;font-size:.72rem}@media (width<=768px){.ticket-stats-bar{gap:var(--space-2);padding:var(--space-3)}.ticket-stat-item__value{font-size:1.1rem}.ticket-stat-item__label{font-size:.7rem}.ticket-filters{gap:var(--space-2);flex-wrap:wrap}.ticket-search{flex:100%;min-width:0}.ticket-filter-select{flex:1 1 calc(50% - var(--space-2));min-width:0}.ticket-bulk-bar{align-items:flex-start;gap:var(--space-3);flex-direction:column}.ticket-bulk-bar__actions{flex-wrap:wrap;width:100%}}.ticket-detail-page{max-width:100%;padding:var(--space-4)}.ticket-tabs{align-items:center;gap:var(--space-1);margin-bottom:var(--space-4);border-bottom:1px solid var(--border-subtle);scrollbar-width:none;-ms-overflow-style:none;display:flex;overflow-x:auto}.ticket-tabs::-webkit-scrollbar{display:none}.ticket-tabs__list{align-items:center;gap:var(--space-1);margin:0;padding:0;list-style:none;display:flex}.ticket-tab{align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);color:var(--text-secondary);font-size:var(--text-sm);cursor:pointer;white-space:nowrap;role:tab;background:0 0;border:none;border-bottom:2px solid #0000;font-family:inherit;font-weight:500;transition:color .15s,border-color .15s;display:flex;position:relative}.ticket-tab:hover{color:var(--text-primary)}.ticket-tab:focus-visible{outline:2px solid var(--accent-blue-light);outline-offset:-2px;border-radius:var(--radius-md)}.ticket-tab.active{color:var(--accent-blue-light);border-bottom-color:var(--accent-blue-light)}.ticket-tab__badge{background:var(--accent-blue-light);color:#fff;border-radius:var(--radius-full);justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 5px;font-size:11px;font-weight:600;display:inline-flex}.ticket-tab__icon{opacity:.7;width:16px;height:16px}.ticket-tab.active .ticket-tab__icon{opacity:1}.ticket-tab-panel{display:none}.ticket-tab-panel.active{display:block}[dir=rtl] .ticket-tabs{direction:rtl}[dir=rtl] .ticket-tab{border-bottom:2px solid #0000}.ticket-detail-header{margin-bottom:var(--space-4);justify-content:space-between;align-items:flex-start;gap:var(--space-3);flex-wrap:wrap;display:flex}.ticket-detail-header__main{align-items:center;gap:var(--space-3);flex-wrap:wrap;display:flex}.ticket-back-btn{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);display:inline-flex}.ticket-detail-title{color:var(--text-primary);margin:0;font-size:1.5rem;font-weight:700}.ticket-detail-meta{align-items:center;gap:var(--space-2);flex-wrap:wrap;display:flex}.ticket-detail-customer{font-size:var(--text-sm);color:var(--text-secondary);background:var(--bg-glass);border-radius:var(--radius-full);padding:2px 8px}.ticket-priority{font-size:var(--text-xs);border-radius:var(--radius-full);text-transform:capitalize;padding:4px 10px;font-weight:600}.ticket-priority--high{color:#ef4444;background:#ef444426}.ticket-priority--medium{color:#f59e0b;background:#f59e0b26}.ticket-priority--low{color:#22c55e;background:#22c55e26}.ticket-action-error{align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);margin-bottom:var(--space-4);border-radius:var(--radius-md);color:#ef4444;font-size:var(--text-sm);background:#ef444414;border:1px solid #ef444433;font-weight:500;display:flex}.ticket-detail-single{gap:var(--space-4);flex-direction:column;max-width:900px;margin:0 auto;display:flex}.ticket-thread-main{min-width:0}.chat-container--full{border:1px solid var(--border-subtle);border-radius:var(--radius-lg);background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);background:var(--bg-surface);flex-direction:column;height:auto;display:flex;overflow:hidden}.chat-messages{padding:var(--space-4);flex:1;min-height:300px;max-height:500px;overflow-y:auto}.ticket-date-separator{margin:var(--space-4) 0;justify-content:center;align-items:center;display:flex}.ticket-date-separator span{font-size:var(--text-xs);color:var(--text-tertiary);background:var(--bg-surface);border-radius:var(--radius-full);border:1px solid var(--border-subtle);padding:4px 14px;font-weight:500}.chat-message{align-items:flex-start;gap:var(--space-3);max-width:85%;margin-bottom:var(--space-4);animation:.3s fadeIn;display:flex}.chat-message--user{align-self:flex-start}.chat-message--ai,.chat-message--agent{flex-direction:row-reverse;align-self:flex-end}.chat-message--internal{max-width:70%;margin:var(--space-3) auto;align-self:center}.chat-message__body{flex-direction:column;gap:4px;min-width:0;display:flex}.chat-message__header{align-items:center;gap:var(--space-2);font-size:var(--text-xs);display:flex}.chat-message--user .chat-message__header{flex-direction:row}.chat-message--ai .chat-message__header,.chat-message--agent .chat-message__header{flex-direction:row-reverse}.chat-message__sender{color:var(--text-primary);font-weight:600}.chat-message__badge{font-size:var(--text-xs);color:var(--accent-blue-light);border-radius:var(--radius-full);background:#6366f11f;padding:2px 8px;font-weight:600}.chat-message__time{color:var(--text-tertiary);white-space:nowrap}.chat-message__bubble{padding:var(--space-3) var(--space-4);border-radius:var(--radius-lg);color:var(--text-primary);white-space:pre-wrap;word-break:break-word;font-size:.95rem;line-height:1.55}.chat-message--user .chat-message__bubble{background:var(--bg-surface);border:1px solid var(--border-subtle);border-bottom-left-radius:4px}.chat-message--ai .chat-message__bubble{background:#8b5cf61f;border:1px solid #8b5cf640;border-bottom-right-radius:4px}.chat-message--agent .chat-message__bubble{background:#22c55e1f;border:1px solid #22c55e40;border-bottom-right-radius:4px}.chat-message__bubble--internal{background:var(--bg-glass);border:1px dashed var(--border-subtle);color:var(--text-secondary);font-style:italic}.chat-empty{color:var(--text-muted);flex:1;justify-content:center;align-items:center;min-height:200px;font-style:italic;display:flex}.ticket-quick-actions{gap:var(--space-2);padding:var(--space-3) var(--space-4);background:var(--bg-glass);border-top:1px solid var(--border-subtle);flex-wrap:wrap;display:flex}.ticket-quick-action{flex-shrink:0}.ticket-quick-assign{border-radius:var(--radius-md);border:1px solid var(--border-default);background:var(--bg-elevated);color:var(--text-primary);font-size:var(--text-sm);cursor:pointer;margin-inline-start:auto;padding:8px 12px;font-family:inherit}.ticket-quick-assign:focus{border-color:var(--accent-blue-light);outline:none}.ticket-reply-area{padding:var(--space-3) var(--space-4);border-top:1px solid var(--border-subtle);background:var(--bg-glass)}.ticket-reply-toggle{margin-bottom:var(--space-2);align-items:center;display:flex}.ticket-reply-toggle__label{align-items:center;gap:var(--space-2);font-size:var(--text-sm);color:var(--text-secondary);cursor:pointer;-webkit-user-select:none;user-select:none;display:flex}.ticket-reply-toggle__checkbox{cursor:pointer;width:16px;height:16px}.ticket-reply-input-wrapper{gap:var(--space-2);align-items:flex-end;display:flex}.ticket-reply-textarea{padding:var(--space-3);border-radius:var(--radius-md);border:1px solid var(--border-default);background:var(--bg-tertiary);color:var(--text-primary);font-size:var(--text-sm);resize:vertical;flex:1;min-height:60px;font-family:inherit}.ticket-reply-textarea:focus{border-color:var(--accent-blue-light);outline:none}.ticket-reply-textarea::placeholder{color:var(--text-muted)}.ticket-reply-send{align-items:center;gap:var(--space-2);white-space:nowrap;flex-shrink:0;display:flex}.chat-closed-notice{padding:var(--space-3) var(--space-4);border-top:1px solid var(--border-subtle);background:var(--bg-surface);color:var(--text-tertiary);font-size:var(--text-sm);text-align:center}.ticket-details-section{background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-subtle);border-radius:var(--radius-xl);overflow:hidden}.ticket-details-tab__grid{gap:var(--space-4);padding:var(--space-4);grid-template-columns:repeat(auto-fit,minmax(280px,1fr));display:grid}.ticket-details-section__card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:var(--space-4)}.ticket-details-section__card-title{margin:0 0 var(--space-3);font-size:var(--text-sm);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.05em;padding-bottom:var(--space-2);border-bottom:1px solid var(--border-subtle);font-weight:600}.ticket-details-section__row{justify-content:space-between;align-items:flex-start;gap:var(--space-3);margin-bottom:var(--space-2);display:flex}.ticket-details-section__row:last-child{margin-bottom:0}.ticket-details-section__label{font-size:var(--text-xs);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.03em;flex-shrink:0;font-weight:500}.ticket-details-section__value{font-size:var(--text-sm);color:var(--text-secondary);text-align:right;font-weight:500}.ticket-internal-notes-tab{gap:var(--space-4);flex-direction:column;max-width:900px;margin:0 auto;display:flex}.ticket-internal-notes-tab__add{background:var(--bg-glass);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:var(--space-4)}.ticket-internal-notes-tab__add-title{margin:0 0 var(--space-3);font-size:var(--text-sm);color:var(--text-primary);font-weight:600}.ticket-internal-notes-tab__add-area{gap:var(--space-3);flex-direction:column;display:flex}.ticket-internal-notes-tab__textarea{width:100%;padding:var(--space-3);border-radius:var(--radius-md);border:1px solid var(--border-default);background:var(--bg-tertiary);color:var(--text-primary);font-size:var(--text-sm);resize:vertical;min-height:80px;font-family:inherit}.ticket-internal-notes-tab__textarea:focus{border-color:var(--accent-blue-light);outline:none}.ticket-internal-notes-tab__textarea::placeholder{color:var(--text-muted)}.ticket-internal-notes-tab__actions{justify-content:flex-end;display:flex}.ticket-internal-notes-tab__list{gap:var(--space-3);flex-direction:column;display:flex}.ticket-internal-note-item{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:var(--space-4)}.ticket-internal-note-item__header{margin-bottom:var(--space-2);justify-content:space-between;align-items:center;gap:var(--space-2);display:flex}.ticket-internal-note-item__author{font-size:var(--text-sm);color:var(--text-primary);font-weight:600}.ticket-internal-note-item__time{font-size:var(--text-xs);color:var(--text-tertiary);white-space:nowrap}.ticket-internal-note-item__content{font-size:var(--text-sm);color:var(--text-secondary);white-space:pre-wrap;word-break:break-word;line-height:1.5}.ticket-internal-notes-tab__empty{padding:var(--space-6);text-align:center;color:var(--text-tertiary);font-size:var(--text-sm);background:var(--bg-glass);border-radius:var(--radius-lg);font-style:italic}[dir=rtl] .ticket-details-section__row{flex-direction:row-reverse}[dir=rtl] .ticket-details-section__value{text-align:left}.ticket-details-toggle{width:100%;padding:var(--space-4);cursor:pointer;color:var(--text-primary);border:none;border-bottom:1px solid var(--border-subtle);background:0 0;justify-content:space-between;align-items:center;display:flex}.ticket-details-toggle__title{font-size:var(--text-sm);color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em;margin:0;font-weight:600}.ticket-details-content{padding:var(--space-4)}.ticket-details-grid{gap:var(--space-4);grid-template-columns:repeat(auto-fit,minmax(250px,1fr));display:grid}.ticket-detail-card{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:var(--radius-lg);padding:var(--space-4)}.ticket-detail-card__title{margin:0 0 var(--space-3);font-size:var(--text-xs);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.05em;padding-bottom:var(--space-2);border-bottom:1px solid var(--border-subtle);font-weight:600}.ticket-detail-row{justify-content:space-between;align-items:center;gap:var(--space-2);margin-bottom:var(--space-2);display:flex}.ticket-detail-row:last-child{margin-bottom:0}.ticket-detail-row__label{font-size:var(--text-xs);color:var(--text-tertiary);text-transform:uppercase;letter-spacing:.03em;font-weight:500}.ticket-detail-row__value{font-size:var(--text-sm);color:var(--text-secondary);font-weight:500}.ticket-detail-platform{border-radius:10px;padding:2px 10px;font-size:11px;font-weight:500}.ticket-detail-select{border-radius:var(--radius-sm);border:1px solid var(--border-default);background:var(--bg-elevated);color:var(--text-primary);font-size:var(--text-sm);cursor:pointer;padding:6px 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